Frequently Asked Questions

What is a typical studio session?  Studio sessions typically last about 30 minutes. You won’t be expected to smile all day long!  Allowing for your arrival, and any outfit changes, you may be here for a bit longer.  But the actual session last about  30 minutes.

Do we need to prepare in any way?  We do ask that clients coordinate their clothing, for a better portrait.  But you are phoned prior to the session for a brief chat about your ideas etc.  At that time,  clothing, outfits etc. are discussed.

What happens after the session?  During the phone chat, prior to the session.  We arrange a time for you to return to view the portraits and see how they turned out.  Children are not needed at this stage.  We actually recommend not bringing them, as they can get bored with the viewing.  But its very important that you have 100% attention in selecting your order, as it cannot be changed at a later stage.  This viewing lasts about 30 minutes.  Where you can ask any questions and our experienced staff can help you with your selection,  make suggestions and offer you ideas.

How long does it take to receive the final portraits?  Typically it takes about 3/4 weeks to get your order ready.  But it depends on exactly what you require, the quantity, the sizes, finish etc.

How do I book?  You can either contact us, or we can contact you.  Whichever way,  we chat briefly about your ideas and book you into the diary for the day and time that suits you.  We do request a fully refundable  €100.00 reservation fee. (terms and conditions apply to the reservation fee)

CANCELLATION POLICY

Weekday appointment:   Provide at least 7 days notice and we can offer ONE reschedule to an alternative midweek or weekend date within the next 6 weeks (please note weekends are in high demand and often fully booked).

Weekday appointment:   Provide less than 7 days notice and we can offer ONE reschedule to an alternative midweek (mon-fri) date within the next 6 weeks. If you’d prefer a weekend session we can add you to our waiting list for last-minute weekend availability.

Weekend  appointment:    No re-schedule  permitted.  All cancellations and no-shows will forfeit their reservation fee.